ZEPAY / Help Center
Help Center
Quick answers and practical instructions for your ZePay account.
8 guides
Can I use ZePay without identity documents?
No KYC No documents is our intended issuance model. Issuance conditions depend on provider and legal confirmation.
How much does a card cost?
Virtual Card and Virtual AI Card each cost 39.90 USDT to issue. The wallet card costs 49.90 USDT. Top up separately once your card is active. Your card balance is in USD.
When does the two-minute target start?
After payment confirmation. Two minutes is an issuance target, not a verified processing guarantee.
What if I paid and my card has not appeared?
If you have paid and your card does not appear, email ZePayCrypto@proton.me before sending another payment. Once we verify that we received the funds, we will issue your card manually or refund your payment.
What is included in a top-up?
Your quote shows the 3% service fee, a separate route fee and the amount that will reach your card. Your sending wallet or exchange may charge its own fee.
Can I pay for ChatGPT or another specific service?
You can pay for ChatGPT with the Virtual AI Card. Where to pay lists the verified services and the ZePay card to use for each one.
Can I add the card to Apple Pay or Google Pay?
These features are planned for the wallet card. Setup and live payments are not available until provider support is confirmed.
What happens if I lose access to my email?
Password recovery requires access to your registered mailbox. Support cannot bypass this check. The sign-in page shows whether recovery is available.
How to Create an Account and Order a Virtual Card
Compare cards, sign in and pay the one-time issuance charge. Top up separately after issuance.
Read instructions →How to Top Up a Virtual Card with USDT
Understand the top-up form, fee calculation and payment status after your card has been issued.
Read instructions →How to Check the Supported USDT Network
Learn where network information will appear and what to verify before sending funds.
Read instructions →Your Account, Password and Email Verification
How to register, protect your sign-in, change account details and recover access using your registered email.
Read instructions →Where Can You Use a ZePay Virtual Card?
Understand card purposes and how to check merchant and mobile-wallet compatibility.
Read instructions →What to Do When a Card Payment Is Declined
A step-by-step checklist for investigating payment failures without repeated retries.
Read instructions →How Card Refunds and Refund Requests Will Work
Distinguish merchant refunds, issuance charges and unused balances before making a request.
Read instructions →Card Controls and Contacting Support
Learn where card actions will appear and how to prepare a useful support request.
Read instructions →More about costs and card choice
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