ZEPAY / FAQ / Card Controls and Contacting Support
Card Controls and Contacting Support
Learn where card actions will appear and how to prepare a useful support request.
Updated November 1, 2026
Quick answer
Manage supported card actions in My cards. Contact support without sharing passwords or full card details.
Check your account for current availability before sending any funds.
Where to manage a card
Open My cards after signing in. Choose an issued card to see the status and controls available for that card. Viewing details, freezing and blocking depend on the provider.
If a card needs blocking
If your card needs blocking, use the controls available for that card. If the controls are unavailable, contact support. For a card issued by another service, use that issuer’s official support channels.
Prepare a support request
Describe what you tried, what happened, the approximate time and any transaction reference. Include only the minimum needed to investigate. Never include your password, email codes, full card number or card security code.
Current delivery status
Email ZePayCrypto@proton.me to contact ZePay.
See Contact for help with a missing card after payment.
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