Refund Policy — Draft

What must be agreed before ZePay accepts live payments.

Updated November 1, 2026

Draft refund policy. Eligibility and charges for other refund cases depend on the final terms and the payment provider.

Issuance charge

If you have paid and your card does not appear, email ZePayCrypto@proton.me before sending another payment. Once we verify that we received the funds, we will issue your card manually or refund your payment.

Unused card balance

To be confirmed with the provider: Withdrawal or closure process, eligible destination, minimums and applicable charges.

Merchant refund

To be confirmed with the provider: How the merchant starts a refund, how it appears on the card and which processing times apply.

Mistaken top-up or wrong network

To be confirmed with the provider: Whether recovery is technically possible, required evidence and any recovery cost. Recovery cannot be guaranteed.

Card closure

To be confirmed with the provider: Treatment of pending authorisations, remaining balance and account access.

Timing and charges

To be confirmed with the provider: Who reviews each request, expected timeframes and the exact fees before a request is accepted.

For help with a refund request, email ZePayCrypto@proton.me.

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